disabled
Subscribe via RSS Feed Connect with me on Flickr

Category: Outside the Industry

Good weekend read: the 99 percent

Good weekend read: the 99 percent

[ 0 ] July 3, 2010

The 99 Percent is a website with ideas, articles and inspiration for creative types. Articles like a cure for creative blocks, creative work first, reactive work second, budgeting for irregular income and a great book on making ideas happen. The site is part of Behance, who also created the Action Method – which is a [...]

Customer Service and Experience Mapping

Customer Service and Experience Mapping

[ 0 ] June 28, 2010

Good article on blueprinting the customer service and experience journey.

How to differentiate yourself in a crowded marketplace and a sort of book review

How to differentiate yourself in a crowded marketplace and a sort of book review

[ 0 ] June 27, 2010

Mavericks at Work: Why the Most Original Minds in Business Win.

Lessons from Abercrombie and Fitch

[ 1 ] January 28, 2010

How Abercrombie and Fitch performance is like the photography industry.

Customer service lessons from the Buckle

Customer service lessons from the Buckle

[ 2 ] January 27, 2010

The Buckle does everything right, down to the last detail. Besides the unique product selection is their killer customer service is where they really shine.

Word of mouth marketing example

Word of mouth marketing example

[ 0 ] January 9, 2010

Word of mouth marketing – make your packaging reusable.